Shipping policy

Order processing and shipping

Business days are Monday through Friday, excluding holidays. Tracking information is sent by email when your order ships.

Other clothing, caps and accessories

Estimated delivery is 5–8 business days from placing your order, including processing and carrier delivery.

Never Off Duty cap preorder exception

The Never Off Duty Mom & Dad caps in Navy and Red, Red, Cream and Black, Black, and Royal Blue remain preorders. They may not ship until November 13, 2026. Delivery time is additional. The 5–8-business-day total delivery estimate does not apply to these five caps.

Jerseys

Jerseys are made to order. They ship in 16–18 business days after you place your order. Delivery takes an additional 3–5 business days after dispatch.

The 16–18-business-day period is production and processing time before shipment, not the total delivery time. Tracking is emailed when your jersey ships.

Orders with different fulfillment schedules

Products with different production or fulfillment schedules may ship separately so available items are not delayed.

A separate tracking email will be sent for each shipment. Customers will not be charged additional shipping fees when we divide an order into multiple shipments.

Carrier and address information

Carrier delays may occur after a package leaves our possession.

Customers are responsible for providing a complete and accurate shipping address. Contact louissmith10@gmail.com as soon as possible if an address needs to be corrected.

We cannot guarantee address changes after fulfillment begins. We are not responsible for delays or delivery issues caused by an incorrect or incomplete address entered during checkout.

Questions

For shipping assistance, contact louissmith10@gmail.com and include your order number.