Refund policy

Returns

Eligible items may be returned within 30 days after delivery. Items must be unworn, unused, in their original condition, and accompanied by proof of purchase.

To request a return, contact us at louissmith10@gmail.com. If your return is approved, we will provide return instructions and the approved return address. Items sent without prior approval will not be accepted.

Preorder and final sale items

Preorder products are made specifically for each limited production window and are final sale. Sale items and gift cards are also final sale.

Please review the product description, color, measurements, size guide, and selected variant before completing checkout.

Damaged or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly at louissmith10@gmail.com.

Include your order number and clear photographs of the product and packaging. We will review the issue and work to make it right.

Exchanges

We cannot guarantee direct exchanges because products and sizes may sell out.

For an eligible item, request a return first. After the return is approved, you may place a new order for the preferred item if it remains available.

Refunds

We will notify you after an approved return is received and inspected.

Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time.

European Union orders

If an order is shipped to the European Union, applicable cancellation and return rights remain available as required by law. Items must be returned in their original condition with proof of purchase.

Contact

For return or order assistance, contact louissmith10@gmail.com.